Privacy Policy

Last updated: 27 August 2026

This Privacy Policy explains how Pointform collects, uses, and protects your personal information when you visit our website at www.pointform.co.za or submit an enquiry through our contact form.

By using our website or submitting a form, you agree to the collection and use of your information as described in this policy. If you don't agree with this policy, please don't submit your details to us.

1. Who we are

Business name: Pointform

This policy is written to comply with the Protection of Personal Information Act, 2013 (POPIA), South Africa's data protection law.

2. What information we collect

When you submit our contact/quote form, we collect:

• Your name

• Your email address and/or phone number

• The service package and budget range you select

• Any other details you choose to include in the form

We don't ask for — and you shouldn't send us — sensitive personal information such as your ID number, financial account details, health information, or biometric data through this form.

3. How we use your information

We use the information you give us to:

• Respond to your enquiry and understand more about your project

• Prepare a quote or proposal for web design services

• Contact you by email or phone about your enquiry

• Book a call with you, if you choose to arrange one

• Improve our website and services

Direct marketing: If we'd like to send you newsletters or promotional content beyond direct replies to your enquiry, we'll only do so with your separate consent, and you can opt out at any time by emailing linda@pointform.co.za.

Legal basis: We process your information because it's necessary to respond to your enquiry and take steps toward a possible agreement with you, and/or because you've given us consent by submitting the form.

4. Cookies and tracking

Our website may use cookies and similar technologies (for example, Google Analytics and Google Ads conversion tracking) to understand how visitors use our site and to measure the performance of our advertising. These tools may set cookies in your browser.

You can accept or decline non-essential cookies through your browser settings or any cookie banner on our site. Declining cookies won't stop you from using the site, but some features may work differently.

5. Who we share your information with

We don't sell your personal information. We may share it with:

• Service providers who help us run our business (for example, our website host, form/CRM software, or email provider)

• Google, for analytics and advertising purposes (Google Analytics / Google Ads)

Some of these providers may store or process data outside South Africa (for example, on servers in the EU or US). Where this happens, we rely on those providers' own data protection safeguards, as required under POPIA's rules on cross-border information transfers.

We don't otherwise share your information with third parties without your consent, unless required by law.

6. How we protect your information

We take reasonable technical and organisational steps to protect your personal information, including:

• Using secure connections (SSL/HTTPS) on our website

• Limiting who has access to the information you submit

• Only collecting what we actually need to respond to your enquiry

• Deleting information we no longer need

No online system is 100% secure, but we take these steps seriously.

7. How long we keep your information

We keep your information for as long as we need it to respond to your enquiry, deliver a project if we work together, or comply with legal/tax obligations. If we don't hear back from you or a project doesn't go ahead, we'll delete your details after a reasonable period.

8. Children's privacy

Our website and services aren't directed at children, and we don't knowingly collect information from anyone under 18. If we become aware that a child has submitted information to us, we'll delete it.

9. Your rights under POPIA

As a data subject under POPIA, you have the right to:

• Ask us what personal information we hold about you

• Ask us to correct or update inaccurate information

• Ask us to delete your information

• Object to how we process your information

• Withdraw consent you previously gave us (this won't affect anything done before you withdrew it)

• Complain to us, or to the Information Regulator, about how we've handled your information

To exercise any of these rights, email linda@pointform.co.za. We may ask you to confirm your identity (name and email address) before actioning your request, and we'll respond within a reasonable time.

10. Complaints

If you're unhappy with how we've handled your personal information, please contact us first at linda@pointform.co.za so we can try to resolve it directly.

You also have the right to lodge a complaint with South Africa's Information Regulator:

Information Regulator (South Africa) Website: www.inforegulator.org.za (Please check the site for their current postal address, email, and complaint process, as these are occasionally updated.)

11. Information Officer

Under POPIA, every organisation that processes personal information must have a designated Information Officer responsible for compliance. For Pointform, this is:

Linda Mtshali Email: linda@pointform.co.za

12. Changes to this policy

We may update this Privacy Policy from time to time, for example if we start using a new tool or our data practices change. We'll update the "Last updated" date at the top when we do. We encourage you to check back occasionally.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your information, contact us at:

Linda Mtshali Pointform Email: linda@pointform.co.za Website: www.pointform.co.za